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Frequently Asked Questions

What makes you different from other practices offering the same service?

Our mission is to bridge the gap between patients and healthcare, making high
quality, in person service more accessible than ever.
As parents and busy professionals ourselves, we understand how a busy lifestyle
can push self care to the bottom of our priority list. Time off work or away from
children can be a precious commodity, but we ease the burden of a time
sensitive schedule with our concierge offering.
There is no need to step away from your home or office, (or worry about travel
time, traffic, and waiting rooms!) when our team of licensed medical and
healthcare professionals offer our high level of care and expertise; where ever
you may be!

When will I see results?

You will notice an improvement immediately, often symptoms will begin toalleviate within the first 10 minutes of infusion.

How long will results last?

Most will benefit from therapy for 7 days, although the majority of our clients report benefits lasting much longer!

What are the benefits?

Whether you’re looking for a quick boost or a long term plan, we have options to
support your goals! IV therapy provides immediate relief for dehydration, pain,
fatigue, and mood.
Many clients and healthcare professionals utilize IV hydration as a first line
remedy for conditions like gastrointestinal issues, hangover, migraine, nausea,
and many more.
See the vitamin index for additional benefits.

Why should I choose an injection over an OTC (over the counter) supplement?

Injections have better bioavailability than oral supplements as they bypass the
digestive system completely, providing a direct supply into the bloodstream to
fuel your body and provide results that last much longer. Oral supplements might
work for some, however, as we age, our ability to break down oral supplements
often decreases.
Replacing fluids and nutrition directly into the bloodstream gets you feeling like
yourself again, fast!

Can you help me decide which service would best suit my needs?

Absolutely! Reach out to us to discuss your goals, current problems or
symptoms, we can help you select the best option to get you feeling amazing!

Please explain the procedure and how long it will take?

A licensed healthcare provider will perform an assessment, review your medical history including allergies and current medications, and check vital signs. During a consultation, recommendations for a service program will be made. Then a video consultation with a physician will occur (see medical consult for more info). During an IV infusion a small and flexible plastic catheter will be inserted into a
vein. You will receive normal saline or lactated ringers infused with your selected vitamin blend. Catheter insertion is quick and easy with minimal discomfort. The infusion will last approximately 1 hour. During a vitamin shot, a small needle will be used to deliver vitamins directly into
the muscle of your upper arm, thigh, or glute. This procedure lasts a few seconds, although your total appointment time may be approximately 20 minutes to include vital signs and updating your medical record if necessary.

I’m a professional athlete- will vitamin therapy disqualify me?

We serve many athletes who report improved performance after their session!
In most cases our full offering is allowed. We do not offer banned substances. If
you are under strict guidelines it is best to consult your contract to ensure
compliance. Please reach out to us if you still have questions!

Medical consultation info

As part of NYS regulations, all clients are required to have medical
clearance from a licensed prescriber who will review your current health
conditions and any medications you take to ensure utmost safety guidelines are followed. The consultation will be brief as we have already collected all the information we need.
This consultation will occur via video telehealth. Clearance to receive
therapy lasts for 6 months (unless you have a change in medications or medical history that would require re-evaluation). It costs $25 in most cases, although those who have complex medical histories or extensive current medication list will see a $40 consult fee as further consideration is required in these cases. We have an extensive network of NYS licensed physicians with availability from 7am-12p 7 days a week, so new clients can receive approval for therapy without the wait!

Do I need a prescription?

There is no outside prescription necessary. We offer full service for your
convenience! See medical consultation for more info.
Pregnant women who wish to receive ondansetron (an anti-nausea medication)
are required to provide a recommendation or prescription from their OB/GYN

How often can I receive a session?

Our vitamin IV infusions are safe for weekly use.
B12 shots can be received 1-2x per week depending on dose.
Pregnant women should not exceed (2) B12 shots per month.
Those receiving lipo-burn are recommended to take a 4 week break between 6
week programs.

Is insurance required?

No insurance is required or accepted on our platform. We aim to provide
affordable and easily accessible solutions to customers without the need for
insurance coverage.

How do I communicate with my providers?

Once you have a free account with Hydreight, you can communicate with your
provider using the “chat” feature in our portal. We are available to new and
current clients via the main phone number.

Is my information safe?

Your privacy and safety are our top priority. We prioritize the privacy of your data and comply with the latest safety regulations, storing all data on a
HIPAA-compliant secure server.

How are your products sourced?

We are serious about the safety of the products we offer and make every
effort to ensure you receive the highest quality medications. Our products
are evaluated by the same standards and approval processes that allow
these and other medications to be sold at national pharmacies. We partner with US-based licensed pharmacies that are 503A and 503B
compounding pharmacies, which require strict FDA compliance, including undergoing regular inspections of their facilities and products while following
state and federal regulations.
All medications offered on our platform are subject to the same FDA audit and quality controls as any pharmacy medication in the US Similar to your local pharmacy. All medications are dispensed and shipped from a certified US based pharmacy, subject to strict manufacturing and approval processes. All medication is purchased from a facility that is registered and inspected by the FDA. All our pharmacy partners go through rigorous quality assurance testing, sourcing from FDA-approved distributors, complying with state boards, and receiving a valid Certificate of Analysis (COA). Our pharmacy partners choose
to go above and beyond, achieving voluntary certifications and accreditations

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